Our Team

The people behind Theissl CX Services.

Swiss-managed and built on hands-on banking, IT, and customer-service experience.

JT

Joel Theissl

Founder & CEO

Founder of Theissl CX Services, based in Zürich, Switzerland. His background spans Swiss banking and payments, including roles at Bank zweiplus AG, UBS Switzerland, and Cembra Money Bank. He brings hands-on experience in client support, financial operations, and corporate compliance to how the company is managed.

PR

Pablo Ramírez

Senior .NET Developer / Technology Lead

Senior software developer with more than a decade of experience building systems for Accenture Perú, SUNEDU, and Grupo Nación. He specializes in .NET, C#, microservices, and system integrations, bringing deep technical depth to the company’s operational tooling.

SA

Soraya Acuña Valdivieso

Operations & CX Specialist

Operations and customer experience specialist supporting the people and processes behind dependable service delivery. She brings a practical, detail-oriented approach to keeping communication clear, workflows smooth, and teams aligned.

Together, we combine Swiss financial discipline with LATAM technical and operational talent — giving your business a team that’s both close to home and close to the ground.

Meet the team behind your operations

Ready to Streamline Your Operations?

Let’s build your dedicated support team with Swiss reliability.

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