1. Data Controller
Theissl CX Services, Im Breiteli 3, 8117 Fällanden, Switzerland, registration number CHE-208.785.297, is the controller responsible for personal data processed through this website. For legal and privacy matters, contact legal@theisslcx.com.
2. Information Collected
We process information you provide voluntarily through Cal.com booking links and contact forms, including your name, email address, company details, and appointment information. We may also process technical data such as IP addresses, browser information, device data, and server logs generated through Framer hosting.
3. Purpose & Legal Basis
We process personal data to provide requested services, respond to enquiries, manage appointments, improve website performance and analytics, and protect our infrastructure. Processing is based on consent, contractual necessity, legitimate interests, and applicable legal obligations.
4. Third-Party Services & Cookies
We use Framer for hosting, Google Analytics for anonymized IP-based web analytics, and Cal.com for scheduling. Internal operational tools may include Google Workspace and Monday.com, administered under Swiss data governance standards. These providers may use cookies or comparable technologies necessary for their services.
5. International Data Transfers & Security
Where collaboration involves LATAM or US-based partners, cross-border transfers are protected through appropriate safeguards. We apply enterprise-grade hardware controls, endpoint protection, DNS filtering, access management, and internal security procedures designed to protect personal data.
6. Data Retention
We retain personal data only for as long as necessary for the stated purposes, contractual administration, and statutory Swiss retention requirements. Data is securely deleted or anonymized when no longer required.
7. User Rights
Subject to applicable law, you may request access, rectification, erasure, restriction, objection, or portability of your personal data under the Swiss FADP and EU GDPR. To exercise these rights, contact legal@theisslcx.com.
8. Contact & Supervisory Authority
For privacy questions, contact Theissl CX Services at legal@theisslcx.com. You may also contact the Federal Data Protection and Information Commissioner (FDPIC / EDÖB), the Swiss supervisory authority.